Troubleshooting

When NxView cannot find your camera, you should check the following points.

• Does the device have power? Does its LED light up?

  • For N-series cameras: Does the network cable provide power through PoE?

  • Does the power supply provide enough power according to the specifications?

• For uEye based camera (N-series, X-series with 1MP sensors):

  • Did you install the uEye driver?

  • Is the uEye daemon active? You can check this in the IDS Camera Manager.

• Did you use the network wizard to set up the IP configuration of your network adapter and camera?

• Is the camera connected through other network devices (e.g. a switch)? Did you try to connect it directly to the PC?

If you still cannot find the camera, please contact the IDS support at https://en.ids-imaging.com/support.html.